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Vehicles sit in drive-thru lanes at a McDonald’s Corp. restaurant in Princeton, Illinois.

Daniel Acker | Bloomberg | Getty Images

At 10 McDonald’s locations in Chicago, workers aren’t taking down customers’ drive-thru orders for McNuggets and french fries — a computer is, CEO Chris Kempczinski said Wednesday.

Kempczinski said the restaurants using the voice-ordering technology are seeing about 85% order accuracy. Only about a fifth of orders need to be a taken by a human at those locations, he said, speaking at Alliance Bernstein’s Strategic Decisions conference.

Over the last decade, restaurants have been leaning more into technology to improve

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“Edward” has no regrets. 

The 31-year-old California resident, who declined to give his last name, has identified himself as the customer behind the now-viral 13-ingredient Starbucks order. You’ve probably seen it: the double-blended Frappucino that included five bananas, seven pumps of dark caramel sauce, extra salted brown butter topping, Frappuccino chips, one pump of honey blend, and extra whip cream? Yup, that’s the one. 

Former barista Josie Morales tweeted a photo of the $14 drink and its extensive modification label earlier this month, along with the caption, “On [today’s] episode of why I wanna quit my job.” The post, which

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After a recent tweet went viral for showing off a customer’s very detailed custom order, Starbucks baristas and loyal coffee drinkers alike have come to an agreement: TikTok’s trendy drink ideas need to go.

On Saturday evening, a tweet from the account @ProjectJosiee quickly gained national attention. Josie’s photo, simply captioned, “On [today’s] episode of why I wanna quit my job,” shows a complicated Starbucks mobile beverage order from a customer only known as Edward.

The Venti Caramel Ribbon Crunch Frappuccino demands all the bells and whistles: extra Frappuccino chips, whipped cream, ice and several additional pumps of sugary syrups,

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Olo, which makes online ordering software for restaurants, saw shares soar 39% in its public market debut on Wednesday.

The company priced shares at $25 per share, raising about $450 million at a valuation of $3.6 billion. The stock closed on Wednesday at $34.75 per share. Olo had initially said that its target price was $16 to $18 per share, before raising it to $20 to $22 per share on Monday. The stock is trading on the New York Stock Exchange under the ticker “OLO.”

“For us, we are so well known within the restaurant industry but so unknown outside

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A closed sign hangs on the door with a view of the empty restaurant during the coronavirus pandemic on April 14, 2020 in New York City.

Rob Kim | Getty Images

Last March, restaurant sales sharply fell after governors banned in-person dining and consumers began working through their glut of stockpiled groceries. But after several weeks, a new trend took hold, illustrated by long drive-thru lines that wrapped around the perimeter of fast-food locations.

Checkers and Rally’s was one of the many fast-food companies that benefited from the shift. With more than 800 locations, it’s the largest restaurant chain with

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